Tempstar staffing wants to make it easy for you to find the best office, administrative, professional, light industrial, industrial and skilled trade employees. We hope this FAQ will answer some questions for you. If you have more questions, please contact your nearest office.
What kind of jobs do you fill?
Tempstar is a full-service staffing company and we handle positions in all areas of clerical, professional, light industrial and skilled trades. By having a broad base of applicants, as well as various recruiting resources, we can meet your needs in most areas of your business.
If you are looking for office/clerical & professional employees specifically, our clerical division OFFICEforce can help!
Why should I use your service instead of filling the position on my own?
We pride ourselves on the quality of our employees and feel our greatest resource is our past, present and future employees. The screening process for our applicants allows us to best match their skills and training to the positions.
By using the temporary-to-hire program with Tempstar, the hiring risk is out of your hands. If you are not satisfied with an employee, we can replace them, and you have not made the investment of hiring them onto your payroll. We cover workers’ compensation and unemployment costs as well as taking away the stress of recruiting and sorting through applicants for the ones who are qualified. Tempstar invests in our own employees by providing training and certification for all of our office staff. We can be a resource to you when questions arise about staffing and employment.
How long will it take to have an employee in our company?
The time frame for successfully finding an employee for you is going to vary based on our current employee base and your specific needs. We are committed to sending the most qualified applicants. You may decide to look at the most qualified applicants and do an interview, or we can fill a position based on the qualifications you provide.
What is the process for finding employees through Tempstar?
Our search and recruitment efforts begin immediately. Tempstar will get the details of the position from you so we will send the most qualified applicants for your needs. By clearly understanding your needs and the requirements of the position, we can select the best candidates.
You will be asked to complete a credit application and provide wage information as well as a job description for the position. We will provide a rate agreement to you and provide information on our services and our policies.
How much will it cost my company?
The cost to you will vary based on several factors including account volume, workers’ comp costs and lead time for our staffing managers. Tempstar is committed to providing quality employees to your company at a competitive price.
What kind of background checks do you provide?
Every applicant is reference checked based on the work history provided by the applicant. A National Criminal Background check and drug screen are performed on everybody, as well as additional checks that our clients need. Tempstar can provide these services as well as meet any other needs you might have for background or security checks. These can be coordinated through our office at no cost to you, or we can facilitate testing with your usual service providers.
What if I am not satisfied with an employee placed by Tempstar?
We realize that not every job is a fit for every person, and sometimes that is not clear until the person is working. Our temporary-to-hire program provides an opportunity for you to see an employee in the work setting and determine if they will be someone you w-ant to hire. If you are not satisfied with an employee, we can replace them. We also offer direct placement services and guarantees vary based on the contract for each client.
What kind of guarantee do you offer?
We offer a four-hour guarantee if you let us know about your experience right away. We’re flexible. We just want you to get the perfect fit.
How does your payroll week run?
Monday – Sunday
Who do I submit payroll hours to?
As with most things staffing, we’re flexible. Whatever is most comfortable for you will work for us. You can sumbit payroll hours via email or fax (and hopefully online soon). We even have a few clients that take care of this through texts! You are also welcome to make hours submission the employee’s responsibility.
What is the deadline for payroll hours to be turned in?
We ask that all hours be submitted by end of day on Monday. This is adjusted for holidays.
In what format do you prefer the hours be submitted?
Again, we’re flexible! You can send us copies of your timecards, use our timecards (group or individual one), or reports produced from your attendance system. We also have clients that use online applications or third-party websites for everything from submitting orders, tracking employees and invoicing, and will utilize them at the client’s request. We can also install a Tempstar timeclock if staffing volume warrants.
Who is your insurance carrier for temporary employees?
Who is your workers’ compensation carrier?
How do I request your certificate of insurance?
Contact any Tempstar employee to request. We can usually provide this the same day if you make your request early. If not, you’ll have it the next day.